e-Visas Turkey (https://e-visas-turkey.com/) is a private, non-governmental visa information and application support service provider. We are not an official government portal, embassy, consulate, or affiliated with the Republic of Türkiye. Please note that processing times and refund evaluation timelines provided by our private platform are strictly separate from official Turkish government visa application processing.
Overview
This Refund Policy outlines the terms, conditions, and procedures governing refund requests for services requested through e-Visas Turkey. We aim to maintain complete transparency regarding our administrative fee structures, service stages, and eligibility criteria.
By placing an order or submitting an application support request through our website, you agree to the terms described in this policy, as well as our overall Refund Policy guidelines and Terms and Conditions.
Refund Processing Timeline
Standard Refund Processing Timeframe: 90 to 180 Days
Eligible and approved refunds may take approximately 90 to 180 days to process. The actual time required for funds to arrive back to your original payment method may vary depending on the payment channel used, card issuing bank protocols, intermediate payment processors, fraud verification procedures, and relevant administrative requirements.
Refund Eligibility & Stage Conditions
Refund eligibility is evaluated on a case-by-case basis and depends primarily on the stage of service completed at the time the cancellation or refund inquiry is submitted. Not every payment or application is automatically eligible for a refund.
Prior to Administrative Review
If a written refund request is received before our support team has initiated review, formatting, or error-checking of your application documents, your request may be considered for a full or partial service fee refund.
In-Progress or Completed Services
Once our team has commenced processing, verified details, or submitted application information to official channels, administrative work has been completed. In such cases, service fees may be non-refundable.
Factors Affecting Refund Eligibility
- Inaccurate or Incorrect Data: Errors, typos, or incorrect passport parameters provided by the applicant that result in rejection or invalid documents affect refund qualification.
- Applicant Cancellation: Requesting cancellation after processing has already begun or after an official document has been issued.
- Duplicate Applications: Submitting multiple applications independently or through other platforms without prior notification.
- Failure to Provide Documentation: Unresponsiveness or failure to provide clear, requested supporting scans or clarifications within required timelines.
- Third-Party & Government Charges: Statutory government application charges or third-party merchant processing fees are non-refundable once remitted to authorities or financial handlers.
How to Submit a Refund Request
To submit an inquiry regarding an eligible refund or to request cancellation, please contact our support desk directly via email:
Summary of Important Rules
Submission of a refund request does not guarantee that a refund will be approved or issued.
Refund delivery within exactly 90 days is not guaranteed due to varying banking networks.
Official government fees remitted for visa evaluation cannot be reimbursed or recovered.
The 90–180 days refund timeframe is strictly operational and unrelated to government visa decisions.
Need Help?
If you have questions about your Turkey eVisa application, refund, documents, or application status, contact our support team.
Contact Support