When planning your journey to Turkey, you might get excited about the idea. Nevertheless, facing issues during the process of applying for the visa might easily upset you. Be it a technical failure, mistakes in providing passport details, or other complications that may arise while making payments or sending an email for verification, there could be a range of troubles that people can encounter while applying for a Turkey eVisa.
Turkey eVisa gives the opportunity to receive the visa via the online form without being obliged to visit the Embassy for each application. Nevertheless, in order to apply, it is necessary to have all the details filled out correctly, a proper passport, and the payment process completed successfully.
This article will help you to find out the possible problems that might appear when applying for a Turkey eVisa, such as the eVisa errors, Turkey visa application errors, and eVisa payment issues.
What Is a Turkey eVisa?
The Turkey eVisa is an electronic travel permission which is meant for those foreign nationals who are eligible to enter TĂĽrkiye for tourist and/or business visits. You will have to fill out the application form online, using your personal and passport details, along with the data about your intended trip dates and other needed information.
Based on your citizenship, there might be certain eligibility requirements for applying for the Turkish eVisa, such as the length of stay allowed or some additional conditions. Some applicants will have to provide the supporting visa or residence permit issued in some other country, while others are not qualified for the Turkish eVisa at all.
Check the application requirements before you apply for a Turkey visa online.
Common Turkey eVisa Application Problems
Candidates could face various issues during the process of filling the online visa application form. Some of these problems are due to the wrong information while others could be due to issues with the browser, payment system, or even eligibility criteria.
Below are some common eVisa errors along with their solutions.
1. Turkey Visa Application Error While Filling the Form
The most common problem faced by people is receiving an error while filling out the form. The error could occur while inserting the passport details, personal information, nationality, or travel dates.
Common reasons include:
- Incorrect passport number or date of birth.
- Missing mandatory information.
- Unsupported characters in a name or address.
- Incorrect travel document details.
- A temporary website or server issue.
- An incomplete application session.
How to Fix It
Review every field carefully before continuing. Make sure your information matches your passport exactly.
If the error continues, try the following:
- Refresh the official application website.
- Open the website in another browser.
- Clear your browser cache and cookies.
- Disable browser extensions that may interfere with the page.
- Try again using a stable internet connection.
- Check whether the official website is experiencing technical problems.
- Do not apply many times unnecessarily where you do not have to, especially when you have already paid.
2. Errors on eVisa Application Due to Inaccurate Passport Details
Passport details are amongst the most crucial details during the application for a Turkey eVisa. These details have to be similar to those in your travel document.
Inaccuracy in any detail, like passport number, name, citizenship, and date of birth, might lead to errors.
For example, applicants may accidentally:
- Enter an old passport number.
- Misspell their name.
- Select the wrong nationality.
- Enter the wrong passport expiry date.
- Use details from a different travel document.
What You Need To Do
Before you submit your application form, match each information to your passport.
In case you have already submitted your application but there is a mistake, do not think that this will be rectified because once you submit the application you cannot make any changes to it. Contact the official Turkish eVisa help desk for assistance.
If you have to resubmit the application, follow the proper procedure.
3. Turkey eVisa Website Not Working
Sometimes applicants cannot access the eVisa website or the application page does not load properly.
You may see messages such as:
- Website unavailable.
- Page cannot be reached.
- Request timed out.
- Server error.
- Application page not loading.
- Session expired.
These problems may be caused by temporary technical issues, browser compatibility, or an unstable internet connection.
How to Resolve Website Problems
Try accessing the website again after a short period. You can also:
- Use an updated version of Chrome, Edge, or another supported browser.
- Switch between Wi-Fi and mobile data.
- Open a private browsing window.
- Avoid using multiple browser tabs for the same application.
- Check whether the official website has published a service notice.
4. eVisa Payment Issue: Why Is My Visa Fee Not Going Through?
The failure to pay for your eVisa is yet another common problem you face as an applicant when applying for the eVisa online.
Even though you might be able to complete the application process successfully, there could be problems at the stage of paying the visa fee.
Common payment problems include:
- Credit or debit card declined.
- Payment gateway error.
- Bank transaction failure.
- International payment not enabled.
- Incorrect card details.
- Insufficient balance.
- Temporary payment system issue.
- Payment completed but confirmation not received.
How to Resolve an eVisa Payment Issue ?
First, ascertain if any deduction has occurred from your bank account.
In case there is no deduction from your bank account:
In case there has been a deduction but the visa has not been confirmed:
Sometimes the transaction may be pending despite the fact that the website shows no confirmation of the same.
In case of a deduction and incomplete application, you can contact the official eVisa help desk with the respective transaction details. Remember your payment reference number, date, and amount.
5. Payment Completed but Turkey eVisa Not Received
Another common problem occurs when applicants successfully pay the visa fee but do not receive their eVisa by email.
This can happen due to:
- Incorrect email address.
- Email delivery delay.
- Message sent to the spam or junk folder.
- Payment still being processed.
- Application not fully completed.
- Technical issues with the confirmation system.
What to Do If You Haven’t Received Your eVisa
Begin by looking into your email inbox and spam box. Check for emails concerning your Turkish eVisa application.
Also, check that the email address used when applying for the eVisa is correct.
In case you made a successful payment but you do not have the visa, you can always contact the official Turkish eVisa website for assistance.
You will need to have your application reference number and the details of your payment ready.
6. Turkey eVisa Application Rejected
In certain circumstances, an applicant might get a notification informing him/her that his/her application has not been approved.
A Turkey visa application mistake does not necessarily have anything to do with a technical problem. Some times, the issue may lie elsewhere.
Possible reasons include:
- Applicant is not eligible for an eVisa.
- Passport does not meet the required conditions.
- Supporting documents are missing or invalid.
- Information entered does not match official records.
- The requested travel purpose does not meet eVisa conditions.
- Applicant needs to apply through a different visa process.
Steps to Take in the Event of Rejection
- Carefully examine the rejection letter and look for any explanation or guidance on what to do next.
- If the official website has stated that you are not eligible for an electronic visa, then you might have to consult a Turkish embassy or consulate regarding the visa procedure.
- Avoid multiple applications by entering different details, as this might not solve the problem of eligibility.
- Entering false information can lead to complications in securing your travel authorization.
7. Turkey eVisa Download Problem
Upon successful processing of your application, some travelers may have problems downloading or printing the eVisa.
There may be issues with the download button, the inability to view the PDF file, or absence of the confirmation email.
Possible Solutions
- Try to open the application website using another browser or device. Ensure that there is a reliable Internet connection.
- If you have the eVisa through an email, see if there is an attached file or a link for downloading it.
- In any case, it is advisable to save a soft copy of your approved eVisa and print one if needed.
- It is important that you can access your document prior to your departure.
8. Application Session Expired
Most visa sites on the internet have sessions which lapse due to inactivity.
Your work can be undone if you spend too much time idle while filling out the application or switch between pages.
How to Avoid Session Errors
- Keep your passport and travel information ready.
- Complete the form without unnecessary delays.
- Avoid opening multiple application sessions.
- Save any permitted reference number.
- Start a fresh application if the session has expired.
- In case you have already paid, check the status of your payment before filling out another form.
How to Prevent Turkey eVisa Application Mistakes ?
It’s highly recommended to take all the necessary steps and do everything properly before filling out the form.
Checking Your Eligibility
Make sure that your nationality, passport, and reasons for visiting Turkey comply with the Turkey eVisa rules.
Use the Official Website
Apply through the official Turkish eVisa portal:
Do not use any web portals which look like governmental web portals or collect extra services payments.
Submit Correct Data
Make sure your passport number, full name, date of birth, nationality and expiration date of passport are entered correctly.
Choose a Correct Payment Option
Your card should support online payment and international transfers if necessary. Please check limits of your bank account.
Keep Your Documents
Keep your application reference, payment confirmation and visa document. It will help if there is any issue related to eVisa payment.
Frequently Asked Questions
The mistake in Turkey visa application could be related to wrong information, incomplete field, lack of eligibility, internet browsers, or temporary glitch. Check the information that you entered and eVisa requirements.
See if your bank account was charged. In case if your payment was not successful and your bank account was not charged, check the information you entered and try again. In case if money was withdrawn from your account and there is no confirmation of payment, contact official eVisa service before paying one more time.
Changes in your application could depend on the nature of the mistake and the status of your application. Please contact official eVisa service about your question.
Check your spam box, your email address, your payment status, and the status of your application. In case you don’t have access to the visa, get in touch with the official support team.
No, payment confirmation does not always guarantee that your visa has been issued. Please check the official application and visa status.
It will depend on the grounds for refusal and your eligibility to apply again. Please see the official information.